Guest Guardian’s Commitment to Your Privacy
At Guest Guardian, your privacy matters to us. We are committed to transparency in how we collect, use, and protect your personal information.
1) Information We Collect
We collect only the information necessary to supply or deliver our products and services. This may include your name, address, phone number, email address, property details, and financial information.
2) Purpose of Information Usage
Your personal data is used strictly for the reasons it was collected, such as providing, administering, and improving our products and services. We may also use your details to inform you about offerings relevant to you.
3) Collection Methods
Your information is collected directly from you—whether through applications, visits to our website, or engagement with our services and products. We take the security of your data seriously and retain it only as long as is necessary.
4) Website Analytics and Cookies
We use Google Analytics and Microsoft Clarity to understand how people use this website, such as which pages are visited, how far down a page people scroll and where they click, so we can improve it. These services use cookies and similar technologies and may collect information such as your device and browser type, approximate location and the pages you view. Microsoft Clarity can create heatmaps and replays of how a page was used; what you type into our forms is masked and is not captured. We also use Google Ads conversion tracking to count enquiries that come from our advertising.
This information is processed by Google and Microsoft, which may store it overseas. We use it to understand how the website is used, not to identify individual visitors. You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics opt-out browser add-on. For more detail, see how Google uses information from sites that use its services and the Microsoft Privacy Statement.
5) Disclosure of Information
We do not sell or share your personal information with third parties for marketing purposes. Your information may be disclosed to our employees, contractors, or trusted third parties solely as needed to provide our products and services or when required by law. In some cases, your data may be processed or stored overseas, but we ensure this is done securely and with reputable partners.
6) Access and Corrections
We aim to keep your information accurate and up to date. If you find any inaccuracies or wish to access your data, please contact us at Contact@GuestGuardian.com.au. We will respond to your request within 14 days.
7) Changes to this Policy
This Privacy Policy may be updated from time to time without prior notice. We encourage you to review it regularly to remain informed about how we handle your information.
8) Questions & Concerns
If you believe your privacy rights under the Privacy Act 1988 (Cth) have been breached, please reach out to our Privacy Officer at contact@GuestGuardian.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.